Workforce Administration Representative (Hoek)

Are you fluent in French, Dutch and English and do you have a Bachelor? If so, and you're looking to work in HR, then this role at Dow in Terneuzen is for you.Wat doe je als Workforce Administration Representative?Acts as the first contact for workforce administration inquiries (through phone, chat, or eRequest) across various disciplines. Role is empowered to support and perform transactional activities required to enable HR business processes and drive a best in class Employee Experience. May act as a resource for less experienced staff.Responsibilities / DutiesActs as primary point-of-contact for workforce administration inquiries (via phone, chat, and eRequest), identifying and delivering solutions to employees and People LeadersDelegates and escalates queries as appropriate, but remains responsible through completionTracks progress, and provides continuous feedback to requestors on status of their queriesEngage in improving Service Now Knowledge Base and Case Management content for their assigned discipline, based on experienceSupports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and eRequest queries, etc.)Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)Wat kun je?The requirements for the role are as follows:Fluency in English, Dutch and FrenchA Bachelor's degreeKnowledge of Dutch HR practices is a bonusAbility to live and work in the Terneuzen areaWaar ga je werken?Dow Benelux Integrated Center (hierna DBIC) in Terneuzen is de internationale dienstverlener voor de DOW Chemical Company en de werkgever van meer dan 700 talentvolle medewerkers, die samen meer dan 50 verschillende talen en nationaliteiten van over de hele wereld vertegenwoordigen. Het sterke en multiculturele team van DBIC ondersteunt de joint ventures op een breed scala van gebieden, zoals logistiek, klantenservice, financiën, human resources, vertalingen en nog veel meer.