IT Service Desk Operator

Allego provides reliable charging solutions to cities, companies, and consumers. We deliver charging facilities that can be used by all electric cars and every EV driver, providing a seamless charging experience. Our goal is to contribute to zero emission mobility and see to it that EV drivers can charge at the right location with the right solution. The EV market is growing and changing rapidly. The road will be exciting and with confidence we stay ahead.Job DescriptionWe are looking for an enthusiastic new team member to join our IT Operations team. As IT Service Desk Operator you are responsible for the 1st level of technical support. You will be supporting office colleagues, developers and external parties in their operational IT needs. You will monitor incoming tickets and provide the ticket reporters with a satisfying solution. The tickets cover subjects such as:Onboarding of new colleagues across different countries;Provisioning of new workplaces;Maintenance of workplaces;Software installation and maintenance;Phone-system and mobile phone enrollment and maintenance;User management (Active Directory);Permission management;Purchasing of needed IT-facilities.To find solutions to more complex issues you work together with other (2nd or 3rd level) team members.Job RequirementsThis is youYou have finished an “MBO” ICT-education level 3 or 4 (post-secondary vocational education).You have at least 1 year experience in a similar position and with multi-platform IT Operations environments.You have experience with IT Operations concepts such as monitoring, back-up, restore, disaster recovery, performance, troubleshooting and root cause analysis.You have knowledge of application installation and methodologies for automated installation.You can effectively prioritize and execute tasks in a high-pressure environment.You can work both independently and in a team environment.You are precise in your work and inform users about progress on their ticket, also if no immediate solution is available.Your strong communication skills enable you to effectively communicate with the appropriate level of technical detail for your audience.You are fluent in Dutch and English (German and/or French are a plus).In case you also bring the following, that is seen as a real plus:Experience with Microsoft Azure (IaaS/PaaS/SaaS), Intune, Cloud platform management;Experience with Microsoft Windows Server, Active Directory and Exchange Online/Office 365;Thorough understanding of security risks in the current business computing environment;Knowledge of networking technologies including Tele-conference Solutions.Salary and BenefitsA challenging job in a fast-paced, goal-oriented environment. A competitive salary depending on education and experience. A good package of secondary conditions, including end of year premium, pension and a personal budget. At Allego you choose your own challenges, we will make education and training available if necessary to keep driving forward.