Platform Solutions Specialist

About the role and team 

Do you have expertise in digital marketing in one or more of the following areas: Ad Serving, DSP, DMP, Creative/Rich Media/DCO/SSP? Do you have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry? Are you keen to work in growing independent tech company with a fun, vibrant and dynamic team?
Then we have a fantastic opportunity for you based in Amsterdam!

We are looking for a new colleague to join our NL team as a Platform Solutions Specialist. Platform Solutions Specialists play a very strategic role at Adform, as you will be working with a range of agencies, direct clients, publishers and tech partners. You’ll be part of our Services Department, reporting directly to the Head of Customer Success, with an opportunity to grow your expertise and career with hands-on knowledge of the full digital/programmatic advertising stack.

You will be a key player in coaching Adform's portfolio of clients in the NL on our products via regular trainings, best practices and answering client’s requests. You will leverage your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application across our suite of products and help to exploit Adform's tech-stack to the max. Most importantly, you will work hand in hand with the Account and Sales Managers in the market to drive the success of your clients’ marketing strategies via Adform. The success or our clients is at the core of everything we do!

Your responsibilities


Act as a consultative tech advisor by understanding your clients’ digital marketing needs and consulting them on the best possible technical integration solutions and products available in Adform. This includes not only our full stack products (TPAS, DSP, DMP, SSP), but also our award winning cookieless/First Party Identity Solution, ID Fusion.
Analytical mindset: be able to review client’s product deployment and ensure this is the best-in-class. Analyse client campaigns and data sets to identify how they can best run campaigns and upsell our functionalities to reach their goals. 
Lead regular trainings with clients and agencies to educate them on how to use the platform in the best way and upskill them to become fully self-serve
Conduct client meetings, workshops, QBRs in conjunction with your AM/AD on the accounts – present an analysis of product adoption, campaign performance and identify the value our platform brings to clients and present this accordingly.
Be a pro-active source of Adform knowledge towards clients, prospects as well as team members
Work cross-function to ensure the NL client’s needs are represented in the Product Roadmap 
Leverage our internal resources (Adform Academy, Webinars, Product Experts, Support Teams etc.) to upskill your knowledge across our core products and Identity solution. A hunger for learning will serve you well in this role!


Our promise 


You will have a chance to work in a beautiful location of the office – near Vondelparkbuurt
We take your growth as a professional and as a person seriously – and we believe in having fun while creating great results
You will team up with highly professional and knowledgeable colleagues who are keen on being a strong performing team
We believe that your leaders’ job is to help you perform and understand how you can grow on a continuous basis
We have the ambition to make Adform an amazing workplace – and we believe that we can do that together!


We expect you


HBO/WO degree or equivalent practical experience
1-4years relevant ad tech industry experience
Experience in technical account management, customer support roles, or consultancy is a bonus
Ability to translate complex technical concepts to non-technical audiences
Hunger to look under “the hood” at the technology and understand what sits behind the “machine”
Strong analytical and technical background mixed with a commercial twist (to establish opportunities together with your wider accounts team)
Ability to acquire and share in-depth knowledge of programmatic ecosystem and key business issues that affect the client and industry 
Proactive mindset - ensuring client’s usage of our products is delivering the results they want 
Excellent organization and problem-solving skills
Excellent English communication skills – both verbal and written
Live and Breathe the Adform Principles: Put Client Value in Focus - Behave with Decency – Take Ownership – Caring – Team Player – Ambitious – Standing Tall 


It would be an advantage if you


Have experience operating hands-on in either Ad Servers, DSPs, DMPs or SSPs Adform system knowledge


About us

Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.