Global Support Specialist

ViaEurope means smart Web-Apps & APIs combined with real warehouses, taking care of customs clearance for thousands of parcels each day, bringing products from all over the world to Europe!

 

ViaEurope is an e-logistics company born and raised in Amsterdam. Although we have been in the business of technology and logistics for five years already, the company still operates and grows with a start-up mindset. Technology is at the very core of ViaEurope’s strategy and is also behind our connected warehouses or e-HUBs which are located at Amsterdam Schiphol Airport, Liege Airport in Belgium, and Budapest in Hungary.

Within ViaEurope, our Operations Team is considered to be the heart of the organization. We a great pride we ensure that our customers get the best value from our tech solutions by training and consulting with them during the entire logistic cycle. With the right people, we will expand our team even further as we scale up our business.

 

The Global Support Specialist will be responsible for the day-to-day customer success so that all their logistics inquiries are quickly solved. In this role, you are expected to understand each customer's overall business requirements as well as our business so that you can select your actions and take the right actions. 

 

As teamwork is in our DNA, your daily work is never lonely! You will partner with other ViaEurope departments on requests that address customer needs, customs inquiries, technology utilization, and improving departmental efficiencies to help meet company goals. Accurate communication and speed but without compromising on quality will make you an excellent team member.
 

Responsibilities:


Provide accurate and efficient support service to internal and external contacts
Answer customer inquiries about logistics matters (e.g.: shipments, returns, etc.)
Ensure that all your customer inquiries are recorded correctly in our system
Keep track of shipments deliveries
Handle shipping documents and liaise with customs and third-party shipping companies
Establish and maintain overall positive business and customer relationships


Requirements


Minimum of MBO 4 or similar
At least 2 years of work experience in logistics support or any other support teams
Ability to work with a lot of information from different sources
Attention to the quality of service and details – we need to serve multiple stakeholders
Strong organizational and communication skills
Affinity to technology and logistics
Fluent in English, spoken and written (Dutch, a little French or Mandarin is a plus)


We work as a team and together we are responsible for our collective happiness. Therefore support, and care for each other as well as a safe environment for learning and sharing describe our teamwork.

 

About ViaEurope

We work in English and we believe that concise and effective written and verbal communication affects the quality of our work and defines a successful team. Also, one of ViaEurope's core values is to develop ourselves. ViaEurope boasts an education budget for conferences and online learning materials, so don't question yourself too much, we got your back!

About us


Start-up mindset that has a casual work environment and dress code
We believe that technology drives our business
Our team includes a diverse cultural background, currently spread through 7 time zones
We care for work-life balance and offer the flexibility to work from home and/or from our e-HUBs
Involvement: ability to participate in meetings, team building events, celebrations, and much more
Self-empowerment: we believe in people and therefore give space for own initiatives and self-development



 

Interview process

1. Get-to-know call with the Hiring Manager
2. Expertise and Skills interview: a deep dive into your experience with the hiring manager and the Operations Director
We are very fast with our recruiting process!