Customer Service Specialist (Hoek)

As Customer Service Specialist, you are the first point of contact for your customers. You are service oriented, in possession of a Bachelor degree and looking for a new challenge. You speak English and one other language at least C1 level. Do you recognise yourself? Read on and apply! Then you will soon be the new Customer Service Specialist at Dow Benelux Integrated Center.Wat doe je als Customer Service Specialist?You help your customer during the entire order process: from order entry and follow-up to the delivery of the product. With your customer-focused mentality, you help us deliver excellent services to our customer worldwide. You can help your customers in their own language, which is also a benefit for them.What are you going to do as Customer Service Specialist?In this role, you are the link between the customer and the business partners within Dow. You offer the right service and make sure you have a solution for every problem that occurs. To do this, you work together with different departments within Dow. You handle the order entry process and make sure that your customer gets the ordered material. Most customers have a high degree of complexity, but that's what makes this job exciting and diverse. You need good knowledge of the products, companies, applications and services from your customers. You build on a b relationship with the customer by understanding the needs and gathering market information. You proactively handle issues and implement permanent solutions.What does a day as Customer Service Specialist looks like?Before you drink your first cup of coffee, you check your mailbox. Based on your knowledge, you can prioritize them quickly. One of your customers informs you that they are waiting to unload their truck, because they haven't received the correct certificates yet. You check the SAP system immediately and send the requested certificates to the account manager, so that they can unload their truck. In the meantime, you see a lot of emails going back and forth about an issue and instead of sending more emails, you pick up the phone and call the involved account manager. 15 minutes later, all emails can be deleted as you solved the issue together via phone. Under normal circumstances, it could happen that one of your customers visits your office. So of course, you have lunch together. You meet with your customers face-to face or via WebEx on regular basis to make sure you keep the b relationship.Another urgent email pops up on your screen. One of your customers is asking for the availability of a product. You check the system and there seems to be some delay in the shipment. You pick up the phone and call your colleague from Planning & Scheduling. After the product availability is confirmed, you inform your customer accordingly. A few minutes later, the customer's order appears in the system. You take care of the order and make sure that this will be completed in a good way. If there will be an issue between order entry and delivery, one of your colleagues will come back to you for assistance. This can be colleagues from Logistics if there is an issue with the shipment, but also from Quality, if there is an issue with the product itself.At the end of the day, all your customers are happy. Because even when things don't go as planned, with your customer-oriented mindset you are always able to understand the customer and come up with a solution that works for all parties involved.Important to be considered for this challending position:Bachelor degree and preferably comparable work experienceExcellent communication skills in English and at least one other language would be an advantage (C1/C2 level).High service level and a customer mindset.Valid EU passport or Visa, so allowed to work in the Netherlands.True multi-tasker, attention to detail, and a team player with b planning and organizational skills. What would be an advantage?If you have experience with SAPIf you have work experience in a similar position within Customer Service or with B2B.Wat krijg je?We offer you an experience with lots of fun and energy in a professional organization. You can count on:Continuous professional and personal development opportunities.A multicultural environment with colleagues from all over the world.A very nice work place. This office even has its own gym!Focus on your well-being, health and safety.Competitive salary, based on your resume. We offer a long-term fulltime position. Commuter traffic with be reimbursed at €0,19 per kilometer with a max. of 75 kilometers one-way. We also offer the option of collective health insurance. Are you the one that we're looking for? Please send your English resume and motivation letter to evi@depooter.nlAfter receiving your resume, I will check the possibilities and we can schedule a meeting to discuss your resume and the opportunities we have for you. During this meeting, you will also get information about the hiring process.Waar ga je werken?Dow Benelux Integrated Center (hereafter DBIC) in Terneuzen is the international service provider for the DOW Chemical Company and the employer of more than 700 talented employees, representing more than 50 different languages and nationalities from all over the world. DBIC's b and multicultural team supports the joint ventures in a wide range of areas, such as logistics, customer service, finance, human resources, translation and many more.